Terms and conditions
· How to shop at IKAROSpress.dk
Legal name: IKAROS Press ApS
VAT no. 31632129
Address: Strandvejen 34, 1.th, 8000 Aarhus C, Denmark
Phone: +45 29 177 117
IKAROS Press ApS
Strandvejen 34, 1.th.
8000 Aarhus C
IKAROS Press need the following data when you are shopping with us:
Name, address, telephone number, and email address.
In addition, we register the IP address from which a purchase is made. The data is normally not used but can be used in a possible police investigation. The IP address is stored as long as necessary in relation to a possible police investigation. All false orders are reported to proper authorities.
We only record and pass on personal data necessary in order to deliver the purchased product to you.
The personal data is registered at IKAROS Press ApS and kept for five years according to the accounting. After this period of time, the data is deleted.
We also collaborate with a number of external companies that store and process data. These companies treat data solely on our behalf and may not use it for their own purposes.
In regard to electronic payment, a secure encryption method is used through the e-commerce system. The system is from an authorized provider with approval from the Danish E-mark (part of E-Commerce Europe).
The webshop system uses so-called cookies to manage the contents of the shopping cart. A cookie is the name of a file that is stored on your internet browser. We use these cookies to recognize you and, for example, remember which items are in the shopping cart when you shop online at IKAROS Press ApS. It is also possible to ask the system to store your address data for the next visit. If you wish to delete this data, it can be done via the browser settings. This is done in Internet Explorer, for instance, via the menu "Tools" and the menu item "Internet Options".
We only work with data processors in the EU or other countries that can protect your data sufficiently.
The data responsible at www.IKAROSpress.dk is Ellen Braae.
Being the data subject, you have the following rights:
· art. 15 GDPR, the right to obtain information about your personal data which we process, within the scope described therein;
· art. 16 GDPR, the right to immediately demand rectification of incorrect or completion of your personal data stored by us;
· art. 17 GDPR, the right to request the erasure of your personal data stored with us, unless further processing is required
o to exercise the right of freedom of expression and information;
o for compliance with a legal obligation;
o for reasons of public interest or
o for establishing, exercising, or defending legal claims;
· art. 18 GDPR, the right to request the restriction of processing of your personal data, insofar as
o the accuracy of the data is contested by you;
o the processing is unlawful, but you refuse their erasure;
o we no longer need the data, but you need it to establish, exercise, or defend legal claims, or
o you have lodged an objection to the processing in accordance with art. 21 GDPR;
· art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transmission to another controller;
· art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your habitual place of residence or workplace or at our company headquarters.
You can also contact us if you believe your personal data is being handled in violation of the law. You can write to Ellen at eb@IKAROSpress.dk
If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to Art. 6 (1) 1 lit. a) GDPR, using the data required or disclosed by you separately for this purpose. You may unsubscribe from the newsletter service at any time. For this purpose, you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.
How to shop at IKAROSpress.dk
Buying guide step-by-step:
1. Find the desired product/item.
2. Put the item in the shopping cart by clicking on the green symbol "Purchase" or “Buy”.
3. Now you can continue browsing for more if you wish.
4. If you regret the content, or if you want to make corrections and, for example, change the number of items, you can use the delete button or correct the box by number, respectively. 'Update basket' to see the price after the changes.
5. Then you go to the cashier. Push the button called "Checkout".
6. On the next screen you choose the method of payment and shipping.
7. Now enter customer information and alternative delivery address if desired.
8. Confirm order - a recapitulation of the order and summary of the data you have entered.
9. Your order will not be shipped until you click "Approve". If you leave the site before then, the purchase transaction has not been completed.
10. The system immediately sends you an order confirmation to the email address you provided at the customer data process.
11. Once your order is processed, you will receive an electronic message again.
IKAROS Press ApS accepts payment via MasterCard, Eurocard, Maestro, Visa, Visa Electron, JCB. Payment will be debited from your account once the product(s) has/have been shipped.
There is no payment fee charged for the use of payment cards.
IKAROS Press ApS encrypts all your credit card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorized persons cannot read your card number or any other data during the transaction with NETS.
You can also pay by transferring to our account at Middelfart Sparekassse account 3222274736, IBAN: DK1616873222274736, SWIFT/BIC: MISPDK21 stating order no. This payment method is not covered by the objection scheme.
All products are delivered within Denmark. The goods are usually shipped the same day and up to two days, if they are in stock, and ordered no later than 12:00 (noon) CET.
The specific delivery time is stated at the individual item in the webshop and is based on order no later than 12:00 CET. If you place the order after 12.00 CET, the goods will be shipped the following weekday. If the goods are not in stock, we will send an email about the expected delivery time as soon as possible.
IKAROS Press ApS provides delivery with GLS if you do not want to pick up your order yourself. The delivery prices follows GLS prices by weight. When delivered to a home address and you have indicated where the package can be put, the risk and responsibility pass to you once the package is delivered. When you specify where the package can be put in case of home delivery, it is important that the hauler can access it easily.
If there is no one at the delivery address to receive the goods, and if you have not made an agreement that the goods can be placed at the address, the hauler will take the goods back and try delivery with redelivery. If you refuse reception in order to have the order delivered at another time without an agreement with IKAROS Press on this, this is also considered redelivery. The price for redelivery is 250 DKR.
In most cases, we can deliver with the notice of three-four weekdays in the period from 8:00 to 16:00 according to more detailed agreement when you choose the carry-in delivery. When you have ordered this service, we will call you to hear more about the desired delivery time and access conditions. The delivery time will be within a window of 4 hours.
If you want delivery at a specific time or outside the time of 8:00 – 16:00, this can be arranged at an additional charge.
When shopping at IKAROS Press you have a 24-month warranty. This means that you can either get the item repaired, exchanged, money back or refusal of the price, depending on the specific situation.
It is a requirement that the complaint is justified and that the defect has not arisen as a result of improper use of the product or other damaging behaviour.
You must complain within "reasonable time" after you have discovered the defect in the product. If you complain within one month after the defect is discovered, the complaint will always be timely. If can be proven a defect product will be replaced by a new product.
In case of faults, defects or possibly missing deliveries, please contact:
IKAROS Press ApS. Email: service@IKAROSpress.dk. Tel. +45 29 177 117
Cancellation of a purchase
You can cancel any item on an order for a refund, if you send us a cancellation mail before you have received the email informing you that the item has been shipped.
The message must be provided by writing to: service@IKAROSpress.dk or by using this standard withdrawal form. In your message, you must make it clear to us that you wish to exercise your right of cancellation of purchase.
You cannot cancel a purchase by simply refusing to receive the goods without giving us clear notice of this.
Right to cancellation on assembly, installation and disposal
The deadline for your right of cancellation expires when the product has been shipped.
Cancellation of part of the purchase
If you have purchased several items with us, you have the option of returning one or more items, even if they are purchased under one order.
Please note that the delivery costs will not be refunded if you cancel parts of your purchase.
You must return your order to us without undue delay, and no later than 14 days after you have informed us that you wish to cancel your purchase. You must pay the direct costs in connection with the return shipment. You hold the risk of the goods from the time of delivery of the goods.
The item's condition when you return it
If the item has been opened/used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the item's commercial value.
Reimbursement of purchase amount
If you regret your purchase, you will get back the amount you paid to us.
If you use your right of cancellation, we will refund all payments received from you, including delivery costs (excluding additional costs due to your own choice of form of delivery, other than the cheapest form of standard delivery we offer), without undue delay and at all circumstances no later than 14 days from the date on which we received notice of your decision to cancel this agreement.
We will make such a refund with the same payment method you used in the original transaction unless you have explicitly agreed otherwise.
We may withhold the refund until we have received the returned items, unless you have previously submitted documentation that you have already returned the items.
In case of cancellation and returns, the items must be shipped to:
IKAROS Press ApS
Strandvejen 34, 1.th.
8000 Aarhus C
You can also cancel by giving clear message and returning items in person at the above address by prior arrangement.
We do not receive packages without distribution or packages sent per cash on delivery.
If you want to complain about your purchase, please contact our support at Tel.: +45 29 177 117. If we fail to find a solution, you can file a complaint with relevant boards in the area provided the conditions for this are met.
Center For Klageløsning
Konkurrence- og Forbrugerstyrelsen
Carl Jacobsensvej 352500 Valby
If you are a consumer residing in another EU country than Denmark, you can appeal to the EU Commission's online complaint portal here - http://ec.europa.eu/odr.
Standard complaints form
This form is completed and returned only if the right of complaints is claimed.
IKAROS Press ApS
Strandvejen 34, 1.th.
8000 Aarhus C
I hereby declare that I wish to apply the right of cancellation regarding my purchase agreement for the following goods/services:
Order date:________________________ Reception date:__________________________
Consumer name: __________________________________________________________
Consumer address: _________________________________________________________
Consumer signature (only if this form is printed on paper:
Terms and conditions updated: 18 November 2020